Reserving your move
Review your written estimate, including the move date, arrival window, inventory, service and payment details. A 25% deposit is due when scheduling and is applied to the total. Your booking is confirmed by our team after the arrangements and deposit are complete. Sending an inquiry alone does not hold a truck or crew.
Cancel at least 24 hours ahead
Cancel at least 24 hours before the start of your confirmed arrival window to receive a full refund of your deposit. The notice period is measured in clock hours, in local Florida time, including weekends.
Late cancellations and missed appointments
If you cancel less than 24 hours before the start of your arrival window, or miss the appointment, the 25% deposit is retained. We reserve that time and crew for your move.
Changing your move date
With at least 24 hours’ notice, your deposit can transfer to a new date, subject to crew availability. A new date is not reserved until we confirm it with you. If you need a change inside 24 hours, contact us immediately so we can review the options before you cancel or miss the appointment.
How to give notice
Call (813) 727-6559 or email info@prestigepremieremovingsolutions.com. Include the name on the booking, scheduled date and requested change. Keep your email as a record of when you gave notice. For urgent changes, call as well.
Paying the balance
The remaining 75% is due on move-in day, adjusted for any changes you agree to in writing. Card payments are handled through Square. If you prefer PayPal, Venmo or Cash App, ask our team to confirm the correct business account before you send funds.
Changes to the work
Tell us about added items, a new address, stairs, restricted access, packing or special handling before moving day. We will review the scope and explain any updated estimate before additional work is agreed.
If an unexpected issue affects your move
Contact us promptly about access problems, unsafe conditions or other changes. If our team needs to change your arrangements, we will contact you to discuss the available options. Refer to your written moving agreement for the terms specific to your job.